Term and Conditions

Last Updated: [Insert Date]

Welcome to PBS Animal Health (“we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website www.pbs-animalhealth.com and all related services, including the purchase of livestock health products and equipment (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part, you may not access the Services.

1. Website Use and User Responsibilities

1.1 Eligibility

Our Services are intended for livestock professionals, including farmers, veterinarians, and agricultural workers. By using our Services, you represent that you are at least 18 years old and have the legal capacity to enter into agreements.

1.2 Account Registration

Certain features may require account creation. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your password secure
• Accept responsibility for all activities under your account

1.3 Prohibited Conduct

You agree not to:

• Use the Services for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the Services
• Misrepresent your identity or qualifications
• Use our products in ways inconsistent with their intended agricultural purposes

2. Products and Services

2.1 Product Descriptions

We specialize in livestock health products and equipment for:

• Beef and Dairy Cattle (including health, breeding, milking supplies)
• Poultry (chick care and health products)
• Swine health management
• Equine health and supplements
• Mastitis care solutions

We strive for accuracy in product descriptions but do not warrant they are error-free. Colors may vary slightly from website images.

2.2 Product Use

Our products are designed for professional agricultural use. You are responsible for:

• Proper storage and handling of products
• Following all manufacturer instructions and warnings
• Consulting veterinarians when appropriate
• Complying with local regulations regarding animal health products

2.3 Prescription Products

Certain dairy cattle health products require veterinary prescriptions. You must provide valid prescriptions before we can process these orders.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes. You will be charged the price in effect at order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use your payment method.

3.4 Shipping

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Items are unused, in original packaging, and resalable condition
• Proof of purchase is provided

4.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Prescription products
• Opened health supplements
• Used animal health products

4.3 Return Process

1. Contact us at [email protected] within 15 days
2. Wait for return authorization (within 2 business days)
3. Ship items to our Oakland facility using trackable shipping
4. Receive refund after inspection (5 business days)

Original shipping fees are non-refundable unless the return is due to our error.

5. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or our licensors’ and protected by intellectual property laws. You may not use our content without express written permission.

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim related to the Services is limited to the amount you paid us
• We make no warranties about product effectiveness beyond manufacturer specifications

7. General Provisions

7.1 Governing Law

These Terms are governed by California law, without regard to conflict of law principles.

7.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

For questions about these Terms:

PBS Animal Health
922 Park Street, Oakland, US 94607
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM to 5:00 PM Pacific Time