At PBS Animal Health, we’re committed to supporting livestock professionals worldwide with reliable equipment and health products for your cattle, poultry, swine, and equine operations. Our shipping and returns policies are designed to provide clarity and convenience for our valued customers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping (Recommended for time-sensitive orders)

  • Carrier: DHL or FedEx
  • Shipping cost: $12.95 USD
  • Delivery time: 10-15 business days after shipment

2. Free Economy Shipping

  • Carrier: EMS
  • Available for orders over $50 USD
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied. If you need to return an item, please review our policy below.

Return Eligibility

  • Returns accepted within 15 days of receiving your order
  • Items must be unused, in original packaging, and in resalable condition
  • Proof of purchase required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Prescription products from our Dairy Cattle Health Prescription Products section
  • Opened health supplements from Horse Health Supplements or Mastitis Care Center
  • Any used animal health products

Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your order number and reason for return.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship the Item: Send the package to our Oakland facility using a trackable shipping method.
  5. Receive Refund: Once we receive and inspect your return, we’ll process your refund.

Refund Information

  • Refunds processed within 5 business days after we receive your return
  • Refund issued to your original payment method:
    • Credit card refunds: 3-5 business days to appear on your statement
    • PayPal refunds: Typically processed within 24 hours
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

To exchange an item:

  1. Follow the standard return process above
  2. In your email, clearly state you’d like an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear PBS Animal Health Team,

I would like to request a return for the following item from my order #[Your Order Number]:

Product Name: [Product Name]

Reason for Return: [Please specify]

I understand that I need to wait for return authorization before shipping the item back. Please let me know if you need any additional information.

Best regards,

[Your Full Name] [Your Contact Information]

Contact Information

For any questions about our shipping or return policies:

PBS Animal Health
922 Park Street, Oakland, US 94607
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM to 5:00 PM Pacific Time

Note: This policy may be updated periodically.