Last Updated: [Insert Date]

At PBS Animal Health (“we,” “us,” or “our”), we understand that livestock professionals value trust and security as much as they value quality animal health products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pbs-animalhealth.com or make purchases from our online store.

1. Information We Collect

We collect information that helps us serve livestock professionals like you more effectively:

  • Personal Information: When you create an account or make a purchase, we collect your name, email address, shipping address, payment information, and contact details.
  • Transaction Data: Details about products you purchase (such as mastitis treatments, poultry health products, or horse supplements) and payment methods.
  • Technical Data: IP address, browser type, operating system, and other technical information when you visit our site.
  • Usage Data: Information about how you navigate our website and which products interest you.
  • Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

As fellow animal health professionals, we respect your time and use your information responsibly:

  • To process and fulfill your orders for livestock supplies and health products
  • To provide customer support tailored to farmers’ and ranchers’ schedules
  • To improve our website and product offerings for the livestock community
  • To prevent fraud and enhance payment security
  • To send you relevant information about animal health products (only with your consent)
  • To comply with legal obligations related to international shipping

3. Data Sharing and Disclosure

We understand the importance of discretion in the agricultural community:

  • Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your orders.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and the safety of our customers.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.
  • Never: We do not sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers worldwide (with limited exceptions in some Asian countries and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement security measures that meet the high standards livestock professionals expect:

  • Encrypted transactions using industry-standard SSL technology
  • Secure storage with limited access to authorized personnel
  • Regular security assessments of our systems
  • We never store complete payment details on our servers

6. Your Rights

You have rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal requirements)
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to provide the best shopping experience for busy livestock professionals:

  • Essential Cookies: Necessary for secure checkout and account functions
  • Performance Cookies: Help us improve our website’s functionality
  • Analytics Cookies: Allow us to understand how customers use our site
  • Marketing Cookies: Used only with your consent to show relevant products

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when changes were made.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

PBS Animal Health
922 Park Street, Oakland, US 94607
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM to 5:00 PM Pacific Time