FAQ

PBS Animal Health is a trusted provider of animal health products and supplies for livestock including dairy cattle, beef cattle, poultry, swine, and horses. We specialize in reliable delivery of essential health products to farmers and ranchers worldwide.

Our products cater to beef cattle, dairy cattle, poultry (including chicks), swine, and horses. We offer specialized care centers for mastitis, calf care, chick care, and dairy cattle breeding/calving.

We provide a comprehensive range of animal health products including health supplements, prescription medications, milking supplies, and general care products for various livestock. Our product categories are organized by animal type and specific health needs.

Our website organizes products by animal type and specific health needs. If you need assistance selecting the right product, please contact our customer service team at [email protected] with details about your animals and their needs.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use secure payment processing to protect your financial information. We do not store complete payment details on our servers.

We ship worldwide, with the exception of some Asian countries and remote regions where delivery infrastructure may be limited. If you’re unsure about delivery to your location, please contact us before ordering.

We offer two shipping methods:
1. Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered in 10-15 days after dispatch
2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch

All orders are processed within 1-2 business days from our Oakland, California headquarters before being dispatched to our carriers.

Yes, all shipping methods include tracking. You’ll receive tracking information once your order is dispatched from our facility.

We accept returns within 15 days of receiving your order. Products must be in original, unopened condition. Please contact our customer service team at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

You can reach our knowledgeable team at [email protected]. We’re happy to help with any questions about our products, shipping, or your order.

Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Emails received outside these hours will be responded to on the next business day.